FAQ

Frequently asked questions:

How can I order cookies?

Pre-order your cookies on thursday 8 pm central european time. The cookies will only be restocked once a week. There's a limited amount of cookies each week. Select a minimum of 4 cookies per order.

Flavors vary each week, different flavors will come and go. If you see a flavor you want to try out make sure you order it that week because there's no guarantee that the flavor will appear again.

Go to the page 'flavors' to look at the available cookies this week and select your minimum of 4 cookies, add them to your cart and pay with your preferred payment option at checkout.  

How long will my cookies be good for?

If you store the cookies in an airtight container, they'll be good for up to 10-14 days. But, if you don't want to consume the cookies immediately upon arrival, we recommend freezing the cookies to preserve their freshness. Stored in the freezer, the cookies can be kept up to 5-6 months. 

Can I freeze my cookies?

Yes!

What is the best way to heat my cookies?

We love the cookies at room temperature or slightly heated up. If you want to heat the cookies up you can microwave them a couple of seconds or place them in the oven at 350°F/175°C for 3-5 minutes. This might vary depending on your microwave and oven. Don't heat them up too long, check in between because the filling might become too liquid. We don't recommend heating up cookies with buttercream/cream fillings. 

Do you have a store front or a pick up location?

We don't have a store front! We're only taking online orders right now but a local pickup location might be available soon! 

How long will it take for my cookies to arrive?

The cookies are freshly baked on Wednesday and Thursday and will be shipped on thursday or friday. The cookies will arrive between 2-3 business days after shipping.

NOTE: due to Covid-19 you might experience some shipping delay, excuse us. 

How much does shipping cost?

Shipping costs vary depending on where you live. National Deliveries in the Netherlands are €4,99 per order and if you're living in Belgium it will be 7,75 and Germany it would be €8,75. The shipping cost might change a little on really big orders.  

What is your return policy?

Because our cookies are freshly baked we don't accept returns. If there's anything wrong with your order or you would like to comment on your order, please e-mail us using the digital form on the 'contact us' page or DM us on Instagram and leave a message. We would be more then happy to help. 

Do you do large orders for events?

Yes! Contact us via Email or Instagram direct message! 

Email: maincookies@gmail.com

IG: @MainCookies